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Privacy Policy

East Sussex Hearing (“we,” “us,” or “our”) is committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect the information you provide to us. By using our services or visiting our website, you agree to the terms of this privacy policy.

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1. Information We Collect We may collect and process the following types of personal data:

  • Contact Information: Name, address, email, phone number.

  • Service Details: Information related to your use of our services (e.g., ear health checks, BSL lessons).

  • Financial Information: Payment details for course fees, donations, or other transactions.

  • Health Information: Medical data you provide for services like microsuction wax removal or hearing aid maintenance.

  • Website Usage Data: IP address, browser type, and pages accessed on our website.

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2. How We Use Your Information We use the information we collect for the following purposes:

  • To provide and manage our services.

  • To process payments and donations.

  • To respond to inquiries and provide customer support.

  • To comply with legal obligations.

  • To improve our website and services.

  • To send updates about our charity, events, and fundraising activities (with your consent).

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3. Sharing Your Information We will never sell your personal data. However, we may share your information:

  • With trusted service providers to facilitate our services (e.g., payment processors).

  • When required by law or to protect our legal rights.

  • With your explicit consent.

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4. Data Security We take reasonable measures to protect your data from unauthorized access, loss, or misuse. This includes secure servers, encryption, and restricted access to sensitive information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

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5. Retention of Data We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

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6. Your Rights You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal requirements).

  • Restriction: Request restricted processing of your data.

  • Objection: Object to processing based on legitimate interests or direct marketing.

  • Data Portability: Request transfer of your data to another service provider.

To exercise your rights, please contact us using the details provided below.

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7. Cookies and Website Tracking Our website uses cookies to enhance user experience and analyze site usage. You can manage your cookie preferences through your browser settings.

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8. Third-Party Links Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

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9. Updates to This Policy We may update this privacy policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

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10. Contact Us If you have any questions or concerns about this privacy policy or how we handle your data, please contact us:

East Sussex Hearing
Email: hello@eastsussexhearing.org.uk
Phone: 01323 722505
Address: East Sussex Hearing, Chantry House, 22 Upperton Road,

                 Eastbourne, East Sussex, BN21 1BF

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